Customer Service Job Description

customer service job description

Job description for customer service job. The Duties and skills listed below are designed to help professionals develop statements for their customer service resume.

The customer service responsibilities are generalized statements that some individuals may have performed in the customer service profession.

Common Customer Service Job Duties

  • Handles incoming calls or inquiries from prospective customers or clients
  • Assists customers effectively by solving customer disputes
  • Provides customer additional information or explains services
  • Discusses products offered and ensures customer satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Completes supporting paperwork and data entry as required
  • Accurately captures customer information
  • Creates and maintains service reports
Customer Service Job Skills

  • Strong communication and negotiation skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask
  • Handles confidential financial and personal information appropriately
  • Ability to tactfully handle stressful and difficult situations
  • Possess strong problem solving skills

Customer Service Job Experience

  • Minimum 1 year prior experience preferred
  • Minimum: High School Diploma or equivalency